Psychological First Aid (PFA) is not psychotherapy. It’s a set of emergency practices and simple tools for people going through or recovering from a stressful event.

The main goal is to provide immediate support and stabilize emotional wellbeing — preventing the development of more serious psychological issues.

In times of crisis — war, evacuation, loss, trauma — people need to feel supported. This is one of the reasons why the work of mobile psychologist teams is so important. They can provide help in the moment, share self-care techniques, and even teach people how to offer the same kind of immediate psychological support to others.

The first task of our mobile teams is to create a safe space. Then — to listen with care and offer support. Psychologists help people understand what to do next, provide information about available resources, and, when needed, refer them to specialized professionals.

What’s important to know if you find yourself in a situation where you need Psychological First Aid?

1. Experiencing a traumatic event alone is hard. It’s better to go through it with support. Remember — you can always reach out to our mobile team. Together, it’s easier to get through even the toughest moments.
2. No one will force you to talk if you’re not ready.
3. Your safety and dignity are our priority.
4. All support is confidential and free of charge.
5. You don’t need to be “strong” — it’s enough just to be yourself.
6. Your reactions are normal. You may feel fear, pain, anger, aggression, or despair. We are all different and respond to stress in our own way.

The most important thing is your sense of safety. PFA is like giving first aid after a physical injury — it helps stabilize you but is not meant to diagnose or judge.

Sometimes even the simplest actions from a psychologist can help bring you back to balance. You may be offered a glass of water, a warm drink, or asked if you are hungry.

What’s important to know when providing Psychological First Aid?

Step 1: Ensure safety:

• make sure both you and the person you’re helping are safe. The environment should not endanger life or health.;
• lead the person away from the place where the traumatic event occurred;
• cover basic needs: water, food, medical help;
• respect personal space — avoid giving PFA in a crowded or chaotic environment.

Step 2: Establish contact:

• approach calmly, without rushing, and keep a comfortable distance;
• introduce yourself and ask if you may stay nearby. For example: “My name is Olena, I’m here to support you. May I stay with you?”
• ask how the person feels, but be mindful: don’t pressure them to talk if they are not ready.

Step 3: Support with words and attention:

• listen carefully, don’t interrupt, and don’t judge;
• reassure them that their feelings are valid. For example: “It’s normal to feel this way after what you’ve been through.”

Avoid phrases like: “Everything will be fine”, “Don’t cry”, “Others have it worse”, “When I was in your situation…”.
Step 4: Support with simple next steps:

• ask simple questions: “What do you need most right now?”, “Is there someone close to you nearby?”
• suggest simple actions: sitting down, drinking water, warming up.

If the person agrees and it’s possible — call necessary services (medical staff, police, lawyers, or psychologists).
Step 5: Support hope and independence:

• offer simple options, but don’t pressure.
• reassure: “I’m here with you” — but don’t take full responsibility for everything.
• if the person is ready, you can help outline a short plan for the next steps.

Step 6: Gently end the conversation:

• explain that you need to leave: “I have to go now, but there are others here who can support you.”;
• if possible, leave contact details or information about where they can seek further help..

Important: If you notice signs of severe mental distress or suicidal thoughts — seek professional help immediately.

We believe these simple steps can support people in moments when they need it most.
These tips were prepared by the CF “Angels of Salvation” within the project with HIAS Ukraine, supported by the Federal Foreign Office of Germany.